Microsoft CRM

Microsoft Business Solutions CRM helps your small-to medium-sized business and divisions of larger organizations increase sales success, deliver superior customer service, and make informed business decisions.

Fully Integrates
Microsoft CRM integrates with Microsoft Office, Microsoft Business Solutions for Financial Management, and other business systems to give employees a complete view of customer information. The ease of integration with Microsoft Office is of particular value nabling staff to access Microsoft CRM information from Microsoft Office Outlook and work online or offline with access to sales functionality.

The simple configuration and ease of use of Microsoft CRM helps employees become productive fast, with little training. Easy-to-use wizards help you customize Microsoft CRM to your business specifications. Additionally, your Microsoft Certified Partner can help you customize your Microsoft CRM solution for integration with third-party applications.

Sales Force Capability
Microsoft CRM Sales helps sales people manage leads and opportunities, measure and forecast sales activity, efficiently track customer communications, and automate stages in the sales process–helping ensure a shorter cycle, higher close rates, and improved customer retention.

Customer Service Capability
Microsoft CRM Customer Service helps your business increase its capacity to handle requests without increasing employee count. Microsoft CRM Customer Service helps your service representatives provide customers with the consistent, efficient service that ensures satisfaction.

Mobility Features
Microsoft CRM Mobile 1.2 allows users to quickly manage account information, add and organize business contacts, schedule important meetings, and track existing sales opportunities—all while working from a Pocket PC or Pocket PC Phone Edition with Windows Mobile 2003 software.

More Information:
Visit the Microsoft CRM website

Other Microsoft Products:
Microsoft BizTalk Server
Microsoft Commerce Server 2002
Microsoft SharePoint™ Portal Server 2001
Microsoft Content Management Server 2002
Microsoft SQL Server