Crystal Care™ Support

Crystal Care™ Single Case
Customer support when you need it - one case at a time. Including direct telephone and online access to our support agents as well as continued access to our complimentary award-winning online-support site.

With Crystal Care™ , customers with limited quantities of Crystal Reports and Crystal Analysis licenses can receive reliable technical support solutions quickly and easily. Crystal Care™ Advantage incident-based support is available in single or 5 incident bundles. Each incident is valid for one year from the date of purchase and includes:

• Responsive technical support services
  Skilled technical support for fast, accurate solutions to technical issues via telephone or Answers By Email (ABE).
• Extended calling hours
  Call us during our extended business hours. (Extended calling hours may not be available in all regions.)
• Toll-free telephone support
  You’ll have access to our Crystal Care™ agents via a toll-free number during regular and extended calling hours. (Toll-free numbers may not be available in all regions.)
• WebEx – Online Diagnostic Tool
  This real-time software support tool lets you grant view-only permission to a Crystal Care™ agent as your issue is being resolved. This completely secure method allows you to bring a TPS “virtually” on site at any time, for immediate, personalized resolution to your incidents.
• Crystal Care Advantage technical eNewsletter
  This monthly eNewsletter delivers the most relevant and current technical information related to your product.
  You will also have access to all the web-based self-serve tools provided under Crystal Assist.

More Information:
Crystal Product Training
CrystalCare™ Overview (35Kb pdf)
CrystalCare™ Advantage (60Kb pdf)